Refund policy

PRIMAL PREMIUM BEEF LLC

d/b/a "Grown Well Farms LLC"

RETURN AND REFUND POLICY

Effective Date: January 1, 2026

1.1 Due to the perishable nature of the products sold by GROWN WELL FARMS LLC (“Company”), all sales are final upon fulfillment, delivery, drop-off, or pickup unless otherwise expressly stated herein.

1.2 The Company does not accept returns of meat, eggs, produce, or any other perishable farm goods.

1.3 Any claim for refund, replacement, or store credit must be submitted within twenty-four (24) hours of delivery or pickup and must include sufficient supporting documentation, including photographs where applicable.

1.4 Approved claims shall be resolved solely at the discretion of the Company by one of the following remedies: (a) store credit; or (b) refund to the original payment method.

1.5 Shipping, handling, and packaging charges are non-refundable. These costs are paid to the shipping carrier once your order leaves our farm and cannot be recovered. If shipping is included in one of our bundled products, refunds are therefore based on the value of the damaged product(s), not the total bundled purchase price.

1.6 Once products have been delivered, dropped off, or made available for pickup, all responsibility for proper refrigeration, freezing, storage, and handling transfers immediately to the purchaser.

1.7 The Company shall bear no liability for spoilage, degradation, contamination, or damage resulting from delay in refrigeration, improper handling, customer negligence, or products left unattended after delivery or pickup.